FAQs
LIABILITY
Once our equipment is set up we accept no liability for any accidents, personal injuries or loss of property.
CANCELLATION POLICY
A $50 deposit is due upon booking. Your party date is not confirmed until the $50 deposit is made.
Once the deposit is paid, be mindful that your remaining party balance must be paid in full no less than 7 days prior to your party date. If it is not paid by this time, your party may be subject to cancellation.
A full refund may be granted up to thirty days prior to the start of the event. Cancellations made 15 to 29 days prior to an event will be subject to 50% cancellation fee. Cancellations received 14 days or fewer before the event will not receive a refund. If applicable, cancellations made due to weather conditions on the date of the event will receive a full refund excluding customization costs.
If one of your party guests cancels within the 24 hours prior to your party set up, please be aware that we do not offer refunds per guest tents for our glampsites. Our set up time is 10 am, unless another time has been communicated and agreed upon with a client.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept Venmo and PayPal and Cash App for deposit payment. We accept Venmo, PayPal, Cash App and cash for final payments. All final payments are due 7 days prior to your event along with the additional $100 refundable damage fee that will be added to all invoices and is due in final payment.
Venmo: tianna-taylor501
PayPal: tiannataylor86@yahoo.com
Cash App: $11mstt
HOW DO I BOOK?
Send us a message through our booking form page or email us at littledreamersteepees@gmail.com. Please read all Terms and Conditions listed on our website prior to booking. We will then contact you to discuss and book your event. After customizing your perfect party, you will pay deposit to secure your date for your party. Your event is not booked until we receive your deposit payment. We require a $50 deposit at the time of booking via PayPal, Cash App or Venmo. Final payment is expected no later than 7 days prior to your event date. A $100 refundable damage fee will be due with final payment.
PREPARING FOR YOUR EVENT DATE
Our team is not responsible to help move furniture to clear the space for your event rental. Please note that our glampsite tents are about three feet wide and house a twin sized air mattress in them. We ask that the room in which your event will be in, be cleared of everything prior to us setting up. This goes for our giant movie screen as well as our other enhancements.
For best safety practices, we ask that you ensure direct supervision to any child under the age of 10 if they will be in the glampsite space during set up. Based on many set ups, we find that the glampsites are most fun when the final product is a surprise!
PETS: We adore our furry friends! We ask that you ensure they are not in the glampsite space during set up or pick up, this is for their safety as we move things around, and for an efficient party set up. Please ensure that the party space is clear of pet hair prior to our arrival.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
We love seeing that the glampsite was fully enjoyed when we come to pick it up the next morning! As a small business, we take additional time and careful measures to guarantee the quality of our rental inventory to every client without having to raise our rental rate.
We kindly request that you ask guests to refrain from jumping on the glampsite beds. This "rule" is in place to minimize the risk for injury and leave little room for inventory damage to occur.
A $100 refundable damage fee is collected with final payment. It covers damages, staining, broken/lost items, or items needing excessive cleaning as determined by Little Dreamers Teepees. If everything is returned clean and undamaged, your damage fee will be returned within 2 business days.
Supervise any children using the Equipment during the party event. Overnight rental is recommended for ages 5+ The Client is responsible for the security of the equipment at all times during the rental period.
Dry snacks like popcorn, trail mix, etc are permitted on the tray tables only. We ask that you do not eat staining foods, juices, sodas, use slime, fingernail polish, make up or any other highly staining substance in or around our tent setup.
STATEMENT OF SERVICE
We understand the many tasks at hand when it comes to hosting a party. This is why we deliver, set up, and pickup every party rental service booked by a client. That being said, we do not currently offer party services such as event coordination or clean up beyond our scope, which includes the quality-ensured delivery, set up, and clean up of our party rental items only.
We are happy to accommodate and plan with clients customization theme requests for a fee, starting at $40, which goes toward the cost of the new inventory if needed. Many times, our clients request a combination of colors and inventory from different themes we already offer, in which case, a fee is not assessed. Please provide as much detail as possible in your initial booking form request so we can ensure what we deliver meets, if not exceeds, your expectations.
When do you deliver and pickup?
All items are delivered and set up the day of your event. We will ask that you fill out a booking form to gather all of your details. Typically sleepovers are picked up by noon the next day. If you have special time constraints just let us know and we will do our best to meet your specific needs. We ask that items stay in place until we disassemble, or potentially incur damage fees. Delivery and pick-up available in Hot Springs and surrounding areas, small travel fee may apply to certain zip codes outside a 20 mile radius of our glamping headquarters.
Can the tents be set up outside?
Our teepee style tents are not weatherproof and we typically don’t set up tents outdoors, but please contact us directly with this type of request, so we can further assist you.
DO YOU PROVIDE PILLOWS FOR SLEEPING?
No, due to hygiene reasons we do not provide pillows for sleeping. Please ask your guests to provide their own pillows prior to their arrival. We do ask that you remove our styling items such as decorative pillows and stuffed animals from the setup when it is time for bed and guests can use their own pillows for sleep.
HOW MUCH TIME IS NEEDED FOR SET UP AND WHEN DOES THAT TAKE PLACE?
Set up can take anywhere from 45 mins to 2 hours depending on your number of tents for your event. We do try to work quickly! Typically set up is done during daytime hours so everything is ready well before your event start time.
***Little Dreamers Teepees is licensed and insured**